Questions or Concerns

Steps to Address Your Questions or Concerns

In any situation, your child’s classroom teacher is the first point of contact, followed by the school’s principal, the school superintendent and your trustee.

Step 1 – Classroom Teacher
The first place to go about any classroom-related question or concern is your classroom teacher. They can help you with: any questions about the classroom, classroom rules and consequences, homework and assignments, etc.

Step 2 – Principal
If you would like more information or if you have questions that are beyond the classroom, talk to your principal. They can help you with: student registration, schedules, suspensions, report card concerns, code of conduct, safety and security, budget and fundraising, and the School Council.

Step 3 – Superintendents
Superintendents are responsible for a network of schools. They support school staff and can be contacted if you have questions that have not been answered by your school or help with: alternate attendance request or suspension appeals.

Step 4 – Trustee
Trustees are your elected community officials. They are available to help you with the following areas of TDSB: concerns about your community, ideas and suggestions for the board, items on board agendas, board policies under review, board budget, collective bargaining.


Don’t Skip Steps!
If you try to skip any of these steps, it may delay the process in having your questions or concerns addressed.

Send an Email
As any parent/caregiver knows trying to have an adult conversation with kids around is hard. Now imagine having 20+ kids around. It is extremely challenging for teachers and staff to supervise students at the same time as trying to address a parent/caregiver’s questions or concerns, especially during the busy drop-off and pick-up periods. 

If you want to have a discussion with your child’s teacher or staff, please consider sending them an email them. This will give your child’s teacher or staff member the opportunity to reply back to you when they have a free moment with an answer and/or to set-up a specific time to speak. 

Putting your questions and concerns in writing is also a helpful and easy way to track, share and escalate them if required.